This document sets out the terms and conditions that govern access to and use of the website located at www.rideaucarletoncasino.com, including any services provided through that site. By accessing or using this website, you agree to be bound by these Terms of Use as they may be updated from time to time. If you do not agree to these terms, you must not use this website.
1. Operator and Governing Authority
The website and the associated Hard Rock Hotel & Casino Ottawa property are operated by HR Ottawa, L.P., acting as a service provider to the Ontario Lottery and Gaming Corporation (OLG). OLG is the provincial Crown agency responsible for regulated gaming in Ontario. The physical casino site at 4837 Albion Road, Ottawa, Ontario, K1X 1A3, Canada, is designated as a gaming site under Ontario Regulation 81/12, following approval by Ottawa City Council and formal designation by OLG.
HR Ottawa, L.P. operates the property under the Hard Rock International brand and within the regulatory framework established by OLG and enforced by the Alcohol and Gaming Commission of Ontario (AGCO). AGCO is the provincial body responsible for compliance oversight of gaming facilities in Ontario, including enforcement of applicable rules and standards.
2. Scope of These Terms
These Terms of Use apply to:
- Access to and browsing of www.rideaucarletoncasino.com
- Any content, materials, or information made available through the website
- Any services accessed or initiated through the website
The website is intended for informational purposes, or for such other uses as are expressly permitted under these Terms. Any use of the website or its content for purposes beyond those described in this document requires prior written authorization from HR Ottawa, L.P.
These Terms do not govern the physical casino premises, which are subject to separate on-site rules, OLG policies, and AGCO regulations. If you access any social casino product offered through this website, separate terms and conditions apply to that service and will be presented at the point of access.
3. Age Requirement and Access Restrictions
This website is not intended for use by any person under 19 years of age. Access to the website, and to any services offered through it, is restricted to individuals who are at least 19 years old. This age requirement is consistent with the minimum age for entry to the casino premises, all on-site dining facilities, and any social casino product associated with the Hard Rock Hotel & Casino Ottawa brand.
Guests attending the physical property who appear to be under the legal age requirement may be asked to present two forms of identification before being permitted access to gaming or dining areas.
4. Permitted Use of Website Content
Content published on this website, including text, images, event information, and other materials, is provided for informational purposes. You may not reproduce, distribute, modify, or otherwise use any content from this website for commercial or public purposes without prior written permission from HR Ottawa, L.P.
Any unauthorized use of website content may constitute a violation of applicable intellectual property laws and these Terms of Use.
5. Governing Law and Jurisdiction
These Terms of Use are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. By using this website, you consent, subject to applicable law, to the exclusive jurisdiction and venue of the courts located in Toronto, Ontario, Canada, for the resolution of any dispute arising out of or relating to your use of this website or its content.
This choice of law and jurisdiction applies regardless of your location when accessing the website.
6. Regulatory Compliance
Rideau Carleton Casino operates within Ontario’s regulated gaming environment. The AGCO is responsible for monitoring compliance with applicable gaming standards, including requirements related to anti-money laundering procedures and other regulatory obligations. The operator is subject to enforcement action by AGCO where compliance obligations are not met.
Users of this website and visitors to the physical premises are expected to conduct themselves in accordance with all applicable laws and the rules established by OLG and AGCO for regulated gaming sites in Ontario.
7. Changes to These Terms
HR Ottawa, L.P. reserves the right to update or modify these Terms of Use at any time without prior notice. Changes take effect when posted to the website. Continued use of the website following any update constitutes acceptance of the revised Terms. Users are responsible for reviewing these Terms periodically to remain informed of any changes.
8. Contact Information
For general enquiries related to the website or the casino property, the following contact details apply:
Rideau Carleton Casino
4837 Albion Road
Ottawa, Ontario, K1X 1A3
Canada
Phone: +1 (613) 822-8668
Event enquiries: 613-822-8668 x4830
Website: www.rideaucarletoncasino.com
These contact details are provided for informational and administrative purposes. For matters relating to OLG governance or AGCO regulatory compliance, contact those bodies directly through their respective official channels.